Frequently Asked Questions

Frequently asked questions about appointments, payments, cancellations, confidentiality and respect.

If your question isn’t answered here, get in contact!

 

When can I get an appointment?

Appointments are often available within two weeks. if you are looking for a regular time slot let me know, as some people like to book sessions at a regular time and I will do my best to accommodate your preference.  Out of hours appointments by arrangement.

Where and when can I see you?

Currently, I am only offering online appointments during Melbourne Australia business hours, or after hours by arrangement. If you are local to Melbourne and can visit the Boroondara area, we can arrange a walking appointment outdoors if you prefer this to an online session.

What is your cancellation policy?

Please provide 24 – 48 hours notice when possible, if your situation changes and you cannot make an appointment. If you do not show for your appointment and have not notified me, you will forfeit fees already paid for the session, or you will be required to pay a late cancellation fee of $60 before being able to book again.

What payment methods do you accept?

Upon booking a session, you will be sent an invoice ahead of time, to be paid in full before the session. Bank transfer or online credit card payments are available. Credit card payments will incur the processing fee.

Can I get a rebate?

I am qualified and a member of the Australian Holistic Healers and Counsellors Association; however, I am not eligible for private health funds or Medicare rebates. you do not need a referral from any other practitioner to see me.

How many sessions do I need?

This depends on what you would like to work on together. You may like to have ad hoc sessions as you feel the need, or you may choose to book a regular time to allow deeper exploration over time. You will feel the benefit whether you have one session, several sessions or many sessions. Authentic inner work and deep change take time, care and patience.

Is my information kept confidential?

In addition to abiding by privacy principles, all information shared in a session remains completely confidential and will not be shared with any other party unless there is a legal obligation to do so. It is important to me that you feel safe to share whatever you need to.

Will you respect my spirituality, beliefs, culture and identity?

I respect all religions and spiritual traditions and you are free to discuss any or all aspects of spirituality, culture, religion, values and identity that are relevant. While I will ask questions about these and other topics I do not make judgements about your beliefs, choices, preferences or practices. All are welcome and included.

More questions?

If you have any other questions please contact me or book a time to chat.

Talk to me.

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